Knowledge Base

ENOSERV Support specialists will publish solutions to commonly occuring problems here.

Welcome to the ENOSERV Knowledge Base

Use the knowledge base to find support answers to your ENOSERV software questions. ENOSERV is constantly adding to the Knowledge Base as issues are brought to our attention. If you cannot find the answer you are looking for here, please contact ENOSERV support or fill out a help ticket here. If there is an issue you feel should be present in the knowledge base, please do not hesitate to contact us.

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Feb 7, 2012 - RTSStade, Steven
Windows 7 database directory issue due to symlinks
By default, we install the ENOSERV RTS/Vector database in C:\ProgramFiles\\ENOSERV\\Databases. This location was chosen as no other acceptable area exists where all Users are known to have Read/Write...
Oct 31, 2011 - PowerBase GeneralGina R
PowerBase6 update recommendation for importation of AcSELerator files
PowerBase would assign a setting incorrectly if the template was missing a setting that was in the AcSELerator export file. ...
Mar 14, 2011 - Vector GeneralGina R
Vector results are not being moved during merge
We have identified and corrected an issue when merging Vector results with another database using the Merge Utiltiy. Some users experienced data loss in the new database after the merge. ...
Mar 11, 2011 - RTS GeneralENOSERV
Auto Update not appearing in Windows 7 OS
The Auto Update utility found in the RTS main screen does not appear when a user has a Windows 7 OS. Update is normally found between Utilities and New Users....
Feb 16, 2011 - RTS GeneralGina R
Omicron error 842
When attempting to communicate with an Omicron test set using RTS, an error message is received: "Omicron error 842." The user may be able to communicate using Test Universe. ...
Dec 6, 2010 - RTS PrintGina R
Windows 7 potential print issue
When printing a Crystal report on a Windows 7 machine, the report will not render properly and sections are misaligned and the user may receive an "out of memory" error message....
Jun 10, 2010 - RTS PrintGina R
View/Print Results Issue
Users are unable to view or print results and will receive an error message stating the following: “Unable to connect to Database due to the following error: Class not registered.”...
Apr 14, 2010 - RTS BackupMergeBlake H
Different ways of opening databases in the RTS 5.X Merge Utility
Customers have asked if they can change the default location that the Enoserv Merge Utility points to when the “Select Right DB” button is pressed....
Dec 10, 2009 - RTS ToolsENOSERV
Staying Compliant with CIPS / taking out passwords in RTS results
In order to help our customers stay in compliance we have changed many of our SEL tests. The changes made will help customers stay in compliance with CIP standards. Changes included passwords not savi...
Nov 16, 2009 - RTS AutoUpdateENOSERV
RTS Auto Update
Unable to use the RTS auto update tool to update RTS.exe...
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