Knowledge Base Article #179 - View/Print Results Issue
DateJun 10, 2010
ByGina R
Filed UnderRTS Print
ClassGeneral
 
Issue Addressed
Users are unable to view or print results and will receive an error message stating the following: �Unable to connect to Database due to the following error: Class not registered.�
 
Causes of Issue
Driver issue with either ENOPrint COM or the Crystal Reports IX COM.
 
Solution to this Issue
Fix #1: Go to C:Program FilesENOSERVCommon Files and double-click on ENOPrint.exe. ENOSERV Results Manager will open. Select your database and view/print as usual.

If Fix #1 does not work, try the below steps.

Fix #2: Go to C:Program FilesENOSERVCommon FilesInstall Files and double-click CR_XI.msi. Windows Installer will run this program in the background. Allow up to five minutes for completion, then try to view/print results as usual.

If the Install Files folder is not on the user�s computer, the user will need to download a file from the ENOSERV support website. Under Downloads, select the file Crystal_Runtime_XI_Silent.zip. This zip file contains the CR_XI.msi file. Double-click on CR_XI.msi. This install will run in the background. Allow up to five minutes for completion, then try to view/print as usual.

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