ENOSERV delivers software to help power companies meet the challenges of relay testing in today's time sensitive regulatory environment. ENOSERV supplies companies with rock-solid automation tools that support workgroup uniformity, process transparency & easy test results reporting.
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| 918 · 622 · 4530 |
| Knowledge Base Article #179 - View/Print Results Issue | |||||
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| Date | Jun 10, 2010 | ||||
| By | Gina R | ||||
| Filed Under | RTS Print | ||||
| Class | General | ||||
| Issue Addressed | |||||
| Users are unable to view or print results and will receive an error message stating the following: �Unable to connect to Database due to the following error: Class not registered.� | |||||
| Causes of Issue | |||||
| Driver issue with either ENOPrint COM or the Crystal Reports IX COM. | |||||
| Solution to this Issue | |||||
| Fix #1: Go to C:Program FilesENOSERVCommon Files and double-click on ENOPrint.exe. ENOSERV Results Manager will open. Select your database and view/print as usual. If Fix #1 does not work, try the below steps. Fix #2: Go to C:Program FilesENOSERVCommon FilesInstall Files and double-click CR_XI.msi. Windows Installer will run this program in the background. Allow up to five minutes for completion, then try to view/print results as usual. If the Install Files folder is not on the user�s computer, the user will need to download a file from the ENOSERV support website. Under Downloads, select the file Crystal_Runtime_XI_Silent.zip. This zip file contains the CR_XI.msi file. Double-click on CR_XI.msi. This install will run in the background. Allow up to five minutes for completion, then try to view/print as usual. | |||||
| Support Links |
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| Support Main Register for Support Knowledge Base |
| Contact Support |
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| Phone: (918) 622-4530 . . . . . . . . . . . . . . . . . Email: [email protected] |