Knowledge Base

ENOSERV Support specialists will publish solutions to commonly occuring problems here.

Welcome to the ENOSERV Knowledge Base

Use the knowledge base to find support answers to your ENOSERV software questions. ENOSERV is constantly adding to the Knowledge Base as issues are brought to our attention. If you cannot find the answer you are looking for here, please contact ENOSERV support or fill out a help ticket here. If there is an issue you feel should be present in the knowledge base, please do not hesitate to contact us.


Jun 1, 2018 - RTSYoung, Matthew
RTS Auto Update Utility HTTP Error
When updating RTS (Latest Release or Latest Pre-Release), when connecting to the update ENOSERV support site to begin downloading the update file, an HTTP request error is thrown. ...
Jul 18, 2016 - RTSConnelly, Sean
Error opening RTS database files with a file format 2007 or newer.
Unable to open RTS database files with RTS after updating MS Access to version 2013 or newer due to the following error. "Unable to connect to database due to the following error: Provider cannot be ...
Jan 4, 2016 - PowerBaseMarriott, Kristina
SQL Server 2014
Will PowerBase work with Microsoft SQL Server 2014?...
Dec 30, 2015 - PowerBaseSweet, Alexander
Closing a crashed application within a Citrix hosted environment using Task Manager
Accessing the Task Manager within a Citrix enviornment due to nonresponsive applications (e.g. ENOPrint, PowerBase, etc) ...
Aug 26, 2014 - PowerBaseMaloney, Shawn
Oracle Instant Client and ODAC - PB7
Using Oracle Instant Client with PB7...
Mar 25, 2014 - PowerBasePinkstaff, Ross
Active Directory Issues in 7.0.2
In the PowerBase 7.0.2 release, the Active Directory module has been updated. The newly updated module has been optimized and offers a lot more options. ...
Nov 25, 2013 - PowerBaseBonilla, Phil
Sybase OLE-DB Driver - Crash on Copy Record Command
Driver related crash when copy record command is used using Sybase OLE-DB driver version ...
Apr 25, 2013 - PowerBaseMarriott, Kristina
ORACLE 11.2g BUG (
Error received when PowerBase cannot connect to the Oracle Database. Error Type: EOleException ERROR MESSAGE: Provider cannot be found. It may not be properly installed...
Jun 28, 2012 - ENO ToolsRobertson, Gina
Unable to launch ENOPrint. May not be COM registered.
The Print Manager may not successfully open for users after pre-release updates are applied. This may occur after test operation or when accessing via the "View Results" button from the main screen of...
Feb 23, 2012 - RoutineRobertson, Gina
Action SOURCE other than PHASE has been selected with MTA_TST! Test will be Aborted!
When running the Sync Angle tests for the 300 series SEL relays, users would receive this message: "Action SOURCE other than PHASE has been selected with MTA_TST! Test will be Aborted!" This affecte...
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