ENOSERV delivers software to help power companies meet the challenges of relay testing in today's time sensitive regulatory environment. ENOSERV supplies companies with rock-solid automation tools that support workgroup uniformity, process transparency & easy test results reporting.
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| 918 · 622 · 4530 |
| Knowledge Base Article #198 - RTS Auto Update Utility HTTP Error | |||||
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| Date | Jun 1, 2018 | ||||
| By | Young, Matthew | ||||
| Filed Under | RTS | ||||
| Class | Issue | ||||
| Issue Addressed | |||||
| When updating RTS (Latest Release or Latest Pre-Release), when connecting to the update ENOSERV support site to begin downloading the update file, an HTTP request error is thrown. | |||||
| Causes of Issue | |||||
| With recent changes to security regulations and the necessity to protect confidential information, ENOSERV (Doble Tulsa) made a security change to our website to always force the use of an HTTPS secured connection. In addition to this change, the RTS Auto Update process has been disabled. | |||||
| Solution to this Issue | |||||
| Until the RTS Auto Update process can be secured, RTS updates must be done manually by downloading any update files through the ENOSERV Support site (https://www.enoserv.com/support). | |||||
| Support Links |
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| Support Main Register for Support Knowledge Base |
| Contact Support |
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| Phone: (918) 622-4530 . . . . . . . . . . . . . . . . . Email: [email protected] |