Knowledge Base

ENOSERV Support specialists will publish solutions to commonly occuring problems here.

Welcome to the ENOSERV Knowledge Base

Use the knowledge base to find support answers to your ENOSERV software questions. ENOSERV is constantly adding to the Knowledge Base as issues are brought to our attention. If you cannot find the answer you are looking for here, please contact ENOSERV support or fill out a help ticket here. If there is an issue you feel should be present in the knowledge base, please do not hesitate to contact us.

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Nov 10, 2009 - RTS GeneralENOSERV
Beckwith Communication
Invalid response from Beckwith Relay....
Sep 23, 2009 - PowerBase GeneralRoss P
RTS Curves not exporting correctly or not showing up correctly in PowerBase
RTS Curve data, when viewed in PowerBase, or when exported to RTS from Powerbase is not showing correctly. Either the curves appear to be missing, or differ greatly between the original RTS Curves....
May 22, 2009 - RTS GeneralENOSERV
Auto Calculate Test Date and Next Test Date upon Routine Exit
Recently ENOSERV added a new RTS command to allow a User to Auto Calculate the Next Test Date and then update Test Date fields that have been added to the Relay Data tab. This command, GET_DATE STR$,...
Mar 26, 2009 - Doble 6000ENOSERV
6300 Communication Problems
We had a customer called in un able to communicate to the 6300. They were able to communicate to the 6150 by itself....
Nov 6, 2008 - PowerBase GeneralENOSERV
Getting RTSPrint and BackupMerge to work with PowerBase
PowerBase runs an internal RTS database for storing results, library routines, macros, curves, and translation tables. This internal RTS database can be accessed by RTSPrint and BackupMerge and b...
Jun 11, 2008 - RTS GeneralENOSERV
RTS will not talk to Doble above comport 9
We have been receiving numerous calls about RTS having difficulty talking to the Doble. Anything above a Comport 9 at this time will not work. We apologize for the inconvenience and hope to address th...
May 13, 2008 - PowerBase GeneralENOSERV
Viewing PowerBase data with RTS Print and BackupMerge
Viewing PowerBase data with RTS Print and BackupMerge...
Apr 18, 2008 - RTS GeneralENOSERV
FasTest Test Results and how they interact with print and graph macros
We ran into our customers that see a Theoretical Graph printed on a TOC graph and wonder, "Mine does not do that. Why does that no appear on my graph?" Another customer is running a timing test an...
Mar 31, 2008 - RTS GeneralENOSERV
Pickup values on Microprocessor relays that FAIL with minimal pickup settings
When testing an operate value where the relay pickup setting may be 0.5 amps or less, you can get a fail situation when basing the Min and Max range on percentages only. Let's assume you are testin...
Mar 27, 2008 - RTS GeneralENOSERV
Will RTS work with Vista?
I have a new computer with Vista - will RTS work on this computer?...
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