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| 918 · 622 · 4530 |
| Knowledge Base Article #195 - Closing a crashed application within a Citrix hosted environment using Task Manager | |||||
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| Date | Dec 30, 2015 | ||||
| By | Sweet, Alexander | ||||
| Filed Under | PowerBase | ||||
| Class | Knowledge | ||||
| Issue Addressed | |||||
| Accessing the Task Manager within a Citrix enviornment due to nonresponsive applications (e.g. ENOPrint, PowerBase, etc) | |||||
| Causes of Issue | |||||
Citrix hosted applications crash and are then not able to exit properly. | |||||
| Solution to this Issue | |||||
| To access Task Manager from the Citrix environment: - Press CTRL + F1 - Select "Start Task Manager" - Click on the "Processes" tab and find the appropriate " Image Name* " - Once the correct Image Name is selected and highlighted, click "End Process." *Note: For PowerBase, the image name is PowerBase.exe. Other applications, such as EnoPrint (ENOPrint.exe) can also be found here. | |||||
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